Back to Top
Course Information > Apprenticeship Courses

Apprenticeship Courses

Advanced Manufacturing and Engineering - Technical Support L3 Standard Apprenticeship - 2019:20

Location:  Guildford College
Course Code:  OS04WP1A001P
Year:  2019:20
FT/PT:  Part-Time
Exam Board: EAL
Level: 3
Fees (Levy): £ 26000 (Levy paying Employers)
Fees (Non-Levy): £ 1300 (Non Levy Paying Employers with 50+ Employees OR any Employer recruiting 19+ yrs Apprentices)
Fees (SME): £ 0 (SME Employers with less than 50 Employees, recruiting 16-18yrs Apprentices)
Other Fees: Advanced Apprenticeships may have additional individual costs, we recommend you check with the college.
01/08/2019Please Enquire
Subject Area

The Government funds and regulates adult Further Education and skills training in England. They pay a proportion of the cost to deliver the course and expect the student, or a sponsor, to pay the remaining portion. This is referred to as the ‘tuition fees’ and is what we display on our guide. If a course or a learner is not eligible for government funding the Full Cost /international fees will be liable. Please refer to our International fees page for more information.

Please note that the fees for government funded courses relate to ONE academic year only and may be subject to change due to unforeseen circumstances, including changes to Government funding and remission policies, so before enrolling on a course please check with the College for the latest information. The College also reserves the right to close, or not to start any published course.

Every effort has been made to ensure that the information contained on this website is correct. However, the College reserves the right to change or amend, at any time, any of the course details including content, dates, times, venues, fees payable, concessions available, terms and conditions.

Content / Overview

Technical Support Technicians, work as part of a team to provide technical support and expertise for all areas of the Engineering and Manufacturing function including communications software, test, analysis tools, measurement, off line programming, process control, performance and continuous improvement solutions, capacity planning, production scheduling/planning, product technical applications and capability, technical sales and marketing support, product development and innovation, engineering drawing, purchasing and/or supply of goods or services for engineering activities, quality control, inspection and e-commerce technologies as required. The requirements are designed to offer stretch and progression. They will be able to work with minimum supervision, taking responsibility for the quality, accuracy and timely delivery of the work they undertake. They will be proactive in finding solutions to problems and identifying areas for improving the business.

Course Modules

Specific Specialist Knowledge:

  • •understand mathematical techniques, formula and calculations used in a technical support environment
  • •understand the methods and techniques used to evaluate technical data and documentation
  • •understand how to identify that the data and documentation being used is current and up to date
  • •understand the procedure to be used for making changes to issued documentation
  • •understand where and how to source other areas of technical expertise/information to help solve technical problems
  • •understand the requirements of the customer (internal/external) and support using the appropriate tools, equipment and processes

Specific Specialist Skills:

  • •produce technical documentation that contains all the relevant and necessary data
    and information required for the technical support activity being carried out
  • •present the technical documentation in the required format
  • ensure that codes, symbols and other references used in the technical documentation follows agreed uk/international conventions
  • •save and store technical documentation in the correct format, location in accordance with organisational and/or customer requirements
  • •make any changes/amendments to the technical documentation using agreed quality
  • •assurance control procedures
  • •develop effective business and/or customer relationships
  • •provide technical advice and guidance to others
  • •contribute to the business by identifying possible opportunities for improving working practices, processes and/or procedures

Why Study Here

We provide conducive learning environment with low teacher-learner ratio for optimum coaching.
Tutors have years of experience in industry and higher education settings.

Application Method

Application followed by individual interview

Entry Requirements

Individual employers will set the recruitment and selection criteria for their Apprenticeships. In order to optimise success, candidates will typically have 4 GCSEs at Grade C/4 or equivalent, including Mathematics, English and a Science.

Delivery Method

There will be a variety of practical assessments, as well as classroom based learning


Practical assessments, assignments, controlled assessments and online tests

Further Study

You could progress on to studying for an HND/ HNC in Engineering


Completion of the Apprenticeship is designed to be recognised by relevant Professional Engineering Institutions at the appropriate level of professional registration (EngTech).


01483 44 85 00

Facebook Twitter